Spooner Health Receives 2023 Press Ganey Human Experience Guardian of Excellence Award
Spooner Health today announced that it has been named a 2023 Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in employee experience.
As a winner of the Press Ganey HX Guardian of Excellence Award®, Spooner Health is in the top 5% of healthcare providers in delivering employee experience in the last year. Spooner Health is proud to offer a culture of excellence. Working with Huron Consulting, formerly the Studer Group, Spooner Health has become a leader in developing a positive culture, achieving excellence in patient care, and making an impact on the communities they serve.
“At Spooner Health, we’re committed to providing the best environment to not only our patients, but to our employees as well,” said Mike Schafer, Chief Executive Officer at Spooner Health. “Our goal is to provide an environment where every employee’s opinion is valued and they feel like they’re making a positive impact on the lives of our patients, because that is exactly what they do every single day. I’m very proud of the fact that our employee engagement has been above the 90th percentile for the past 13 years, establishing us as a leader in employee experience.”
“We’re very honored to receive this award,” said Cindy Rouzer, Human Resource Director at Spooner Health. “The 2023 award reflects our 2022 employee engagement results with an achievement in the 98th percentile. I’m proud to announce that we recently received our 2023 results as well and we have achieved the 99th percentile, the highest possible. I couldn’t be more honored to serve with this amazing team of professionals at Spooner Health.”
Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.
“This award symbolizes Spooner Health’s commitment to raising the bar for healthcare standards, inspiring a culture of continuous improvement and innovation across the human experience,” said Patrick T. Ryan, CEO and chairman at Press Ganey. “It underscores the importance of placing patients, healthcare professionals, and industry partners at the core of our work, fostering a future where exceptional healthcare experiences are not just goals, but tangible achievements.”
To learn more about Spooner Health, visit SpoonerHealth.com.
About Press Ganey
Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care. Press Ganey is a PG Forsta company.
About Spooner Health
Spooner Health is a licensed 25-bed critical access hospital with a wide range of services from emergency and inpatient care to outpatient therapy, surgery and diagnostic imaging. Spooner Health is dedicated to providing high-quality healthcare with excellent service.