At Spooner Health, our patients and families are our top priority.
We strive to accommodate the needs and wants of our patients and visitors during and after their stay.
Registration Information
- Emergency—Open 24 hours
- Come directly to the Emergency Services desk where someone will assist you.
- Non-Emergency
- Whether the services you require are on an inpatient (those who will be admitted) or outpatient (those services that do not require an overnight stay) basis, please register at the desk in Spooner Health’s main lobby or the Emergency Department.
- The main registration desk in the hospital lobby is open from 7:00 a.m. to 5:00 p.m. Monday through Friday. All patients (whether scheduled or unscheduled) can be registered in this area with the exception of ER patients.
- Our Emergency Department registration area is open around the clock for patients seeking emergency services, as well as those scheduled for a service or procedure in the evening or over the weekend.
- For scheduled appointments, please arrive 10 minutes prior to your appointment time to allow time for registration.
Visiting Hours
Friends and family play a vital role in the healing process and we welcome visitors. Please be considerate of the patients schedule and know that your visit may be interrupted to provide necessary care to the patient.
Rest plays a vital role in the healing process as well. We do have an established “Quiet Hour” every day from 2-3pm. If you do need to visit during this time, please be respectful of our effort to provide a quiet environment to all our patients during this time.
For the health and safety of our patients, we do ask that you not visit if you are experiencing respiratory or flu-like symptoms.
Tobacco & E-Cigarette
Tobacco use and smoking is not permitted anywhere on the Spooner Health campus. This includes sidewalks and parking lots, as well as the insides of the building and vehicles on the property. Thank you for your support and cooperation with our tobacco-free policy.
Parking
Parking for hospital patients and visitors is available in the hospital parking lot, with handicap parking located near the front walkway. Patients may be dropped off and picked up at the hospital front entrance. Parking is not permitted at the front entrance driveway except for loading and unloading. If your car will be parked in the hospital lot during an extended stay, please inform a nurse.
Gift Shop
Members of the Volunteers of Spooner Health organization manage the Gift Shop located in the front lobby area of the hospital. Generally, the Gift Shop is open Monday – Friday, 11 a.m. - 2 p.m. from April through mid-December. Items for sale include decor, cards, gifts, candy, jewelry, scarves and more. Proceeds benefit the Volunteers of Spooner Health Scholarship Fund.
Parking
Parking for hospital patients and visitors is available in the hospital parking lot, with handicap parking located near the front walkway. Patients may be dropped off and picked up at the hospital front entrance. Parking is not permitted at the front entrance driveway except for loading and unloading. If your car will be parked in the hospital lot during an extended stay, please inform a nurse.
Gift Shop
Volunteers from the Partners of Spooner Health organization manage the Gift Shop located in the front lobby area of the hospital. Generally, the Gift Shop is open Monday – Friday, 10 a.m. - 3 p.m. Items for sale include cards, gifts, candy, gum, jewelry, scarves and purses.
Café & Culinary
Our café, located on the lower Garden Level offers a variety of food. It is open Monday – Friday, 6:30 a.m. – 6:30 p.m. and Saturday - Sunday 6:30 a.m. - 2:00 p.m. Snack and pop vending machines are located adjacent to the dining area and also near the emergency room entrance. Click here for more information on the Cafe & Culinary.
Phone Service & Internet Access
Phone service is provided in each hospital inpatient room. Local phone service is provided free of charge. Complimentary wireless internet access is available throughout the facility. No password is necessary, but you must follow the prompts for the use agreement.
Chaplain Program
Volunteer chaplains are available by contacting any member of your care team.
Social Services
When someone becomes ill, there are often accompanying social, emotional, environmental and financial concerns. Our medical social work department has professionally trained social workers that help patients make arrangements to have their care needs met when they leave the hospital. This may include arranging for home care, meals on wheels, medical equipment, or a nursing home stay. The social workers can also assist with completing an advance directive, and provide support to patients and families in times of crisis or at end of life.
Advance Directives
An advance directive is a document that expresses a person's healthcare wishes. In Wisconsin, there are two types of legal advance directives—a Living Will and Power of Attorney for Healthcare.
Spooner Health is required to ask all patients if they have an advance directive. If a patient does, we must request a copy of the document. If a patient doesn’t, we can provide additional information about advance directives as well as arrange for a social worker to assist with completing the necessary forms.
Download a Power of Attorney for Health Care form. (link to PDF)
Patient Survey
Your thoughts and opinions are important to us, and we are committed to providing great care and service. After your visit to Spooner Health, you may receive a survey with questions that help us determine what we did well and how we can improve. We hope you will take the time to respond and share your experiences.